5 stars (The Best) - I've seen a lot of health care texts and this one is by far the best book of its kind. Very current and thorough coverage of all aspects of health care delivery. This book really shows you how all of the components of the health care system fit together. The author has done a remarkable job and all students in health care and health administration need to read this book. KUDOS!!!! 1 stars (Fluffy) - This book is near 600 pages, but it could be condensed to 300 easily: by cutting back on some simplistic flow charts and over-explanation. Maybe the goal was to make the book readable for the high school level, but I didn't find its style or level appropriate for a graduate (MBA) textbook. One further annoyance was the authors' shameless and open promotion of socialized health care. A more balanced take would give the authors greater credibility. 4 stars (Good introduction to the American health care system) - The book is a good basic introduction to the American health care system. If you are doing advanced health policy research this book is not for you. If you are teaching a class for undergraduates (or are someone who wants to know about 'nuts and bolts' issues) this would be perfect. For what it does (basic intro), it does well but do not look for sophisticated analysis here. ... Jones - Bartlett Publishers :: United States :: Sociology :: Public Health :: Medical policy :: Medical care :: Medical & Nursing :: Health Care Delivery :: Administration :: Douglas A :: Ph D Sing :: Delivering Health Care in America- A Systems Approach- Third Edition
5 stars (Inspiring, Instructive, Energizing. Must Read.) - When Gordon Bethune, then President and CEO of Continental Airlines, wrote "From Worst to First" in 1999, executives in all fields were fascinated by his tale of how he turned around a company that many had given up for dead. He told the story and unquestionably his leadership was paramount in Continental's incredible success. Of course, as you might expect from a true leader, he shared the achievement with everyone in the organization. The tale of the turnaround, the awards, and the ongoing success helped thousands of executives and managers improve their operations. Now Al Stubblefield steps forward in his role as President and CEO of Baptist Health Care in Pensacola, Florida. When he assumed this leadership position in 1999, he faced major challenges...but he and his team were already on the journey to excellence. The picture was bleak when the transformation began in 1995: patient satisfaction was at an all-time low, morale was dangerously low. The 5,500 employees of this largest healthcare organization in northwest Florida worked together to become recognized by FORTUNE magazine as one of the 100 Best Places to Work, was recognized as an Employer of Choice?# , and received the Malcolm Baldrige Award in 2004. The story of how this was accomplished rivals the saga of Continental Airlines. The Baptist Health Care achievement ranks as one of the most valuable case studies you'll read. Stubblefield takes you on their journey, explaining what was done and how it was done. Examples and illustrations illuminate the text, making the path even easier to follow. Applying what you'll learn in these pages will empower you to move your organization, regardless of your field of endeavor, to substantially higher levels of performance. Read this book now...before your competitors do! ... John Wiley - Sons :: Production & quality control management :: Business & Economics & Management :: United States :: Religious aspects :: Religion And Medicine :: Medical care :: Med :: The Baptist Health Care Journey to Excellence - Creating a Culture that WOWs-