Jasc Inc

Paint Shop Photo Album 5 Deluxe Old Version

2 stars (Non-Existent technical support) - I replaced my computer and reinstalled PSPA5 deluxe which I'd bought from Amazon last year. I received several error messages during the installation but the program worked. I tried to install the downloaded upgrade but got an error message that my version was not valid. Corel recently bought Jasc so I went to their site and, rather than pay per incident for tech support, I described the problem and asked for help which was free and promised the next business day. After two weeks with no reply. I sent them another e-mail and waited another week with no reply. I then sent them a fax, on the belief that my ISP might be blocking their reply, and asked for a faxed response or snail mail help. NOTHING! Spending real money for PSPA 5 apparently buys you a decent program and being totally ignored by Jasc's new owners, Corel. I gave the program a low rating because I believe that prompt e-mail support is an essential part of the cost of the program. I uninstalled PSPA 5 and will buy nothing new from JASC/COREL. Picasa 2 from Google works well and is free. 3 stars (Decent but could be so much better with attention to details) - Some of the other reviewers have here have spelled out where the program works well so you can consider this the CONS review. 1. The biggest complaint is speed. Opening, editing and building thumbnails are all agonizingly slow. My pictures are stored on a server in my home so there is some understandable delay. But I also use Paint Shop Pro 6 (PSP6) which builds thumbnails faster that I can see them and opens and edits pictures far faster. My wife gets so frustrated with PSPA5s slow speed that she ends up opening and editing in PSP6 and then I loose all EXIF data. Last night added a new folder of about 45 images and it took at least 3 minutes to build all the thumbnails. 2. The next thing is opening folders. PSPA5 calls folders albums. This is a nice idea but is it really necessary to take a thing we all k...
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